Privacy policy

ServicePro is provided by Wealth Ventures Limited, a New Zealand company (“we”, “us”). This policy explains what personal information we collect when you use ServicePro (the website at svcpro.app and the app at go.svcpro.app), how we use it, and your rights under the New Zealand Privacy Act 2020.

Two kinds of information

• Your account information: about you and the people in your workspace. We are responsible for this information.
• Your business data: the customers, jobs, quotes, invoices, appointments and enquiries you store in ServicePro. This belongs to your business. We hold and process it on your behalf, only to provide the service. Your business is responsible for collecting it lawfully and for how it’s used, including answering your customers’ privacy requests.

What we collect

• Account details: your name, email address, password (stored only as a secure hash) or Google sign-in, and your workspace and team details.
• Business details you enter: business name, address, phone, GST number and bank account details shown on your invoices.
• Billing: if you subscribe to Pro, Stripe processes your card. We never see or store your full card number; we keep your Stripe customer and subscription reference.
• Your business data as described above, including details people submit through your online booking form.
• Learning and requests: which Academy lessons you’ve completed, and any Services requests you send us.
• Technical information: basic logs such as IP address and browser type, used to keep the service secure (for example to limit spam on booking forms) and to fix errors.

How we use it

• To provide, maintain and secure ServicePro.
• To send emails you or the service trigger: account verification, password resets, team invites, and the quotes, invoices and notifications you choose to send.
• To manage your subscription and respond to support and Services requests.
• To tell you about important changes to ServicePro.

We don’t sell personal information, we don’t use your business data for advertising, and we don’t use advertising or cross-site tracking cookies.

Who we share it with

We use trusted providers to run ServicePro. They only process information to provide their service to us:

• Supabase: database hosting, in Sydney, Australia.
• Vercel: application hosting, in Sydney, Australia.
• Stripe: subscription payments.
• Resend: sending emails.
• Google: optional “Continue with Google” sign-in.
• Sentry: error monitoring, configured not to collect cookies, request contents or user details.

Some of these providers are based in, or process information in, other countries, including Australia, the United States and Japan. We choose providers that protect personal information in ways comparable to the New Zealand Privacy Act. We may also disclose information if required by law.

Cookies and storage

We use essential cookies to keep you signed in and secure. The app also stores small preferences in your browser (for example, whether you’ve minimised a card). We don’t use analytics or advertising cookies.

How long we keep it

We keep your information while your account is active. If you close your account, we delete your workspace data within 30 days of your request, except where we need to keep records (such as billing records) to meet legal obligations. Backups are overwritten on a rolling basis.

Security

Data is encrypted in transit and at rest with our hosting providers, access to the database is restricted to the app, passwords are hashed, and each workspace’s data is kept separate. If a privacy breach is likely to cause serious harm, we’ll notify affected people and the Privacy Commissioner as the Privacy Act requires.

Your rights

You can ask to see or correct the personal information we hold about you, or ask us to delete your account, by emailing support@svcpro.app. If you’re a customer of a business that uses ServicePro, please contact that business first; we’ll help them respond. If you’re not happy with how we’ve handled your request, you can complain to the Office of the Privacy Commissioner.

Changes

We may update this policy. We’ll change the date above and, for significant changes, let you know by email or in the app. See also our terms of service.

Contact

Wealth Ventures Limited, New Zealand · support@svcpro.app