Terms of service

These terms are an agreement between you and Wealth Ventures Limited, a New Zealand company (“we”, “us”), for your use of ServicePro. By creating an account or using ServicePro you agree to them. If you use ServicePro for a business, you agree on behalf of that business, and “you” includes it.

1. The service

ServicePro is online software for service businesses: contacts, pipeline, calendar, quotes, invoices, an online booking form, the Academy and the Services hub. We may improve, change or remove features over time. Features marked “soon” aren’t available yet and aren’t promised by a date.

2. Your account

• You must give accurate details and keep your login secure.
• You’re responsible for what happens in your workspace, including what your team members do.
• Tell us promptly if you think your account has been accessed without permission.

3. Plans, trials and payment

• The Free plan is free, with the limits shown on our pricing page.
• Pro costs US$20 per month (USD), billed monthly in advance by Stripe until you cancel.
• You can cancel any time under Settings › Plan & billing. Pro continues until the end of the period you’ve paid for, then your workspace moves to the Free plan. We don’t refund part-months.
• We may change prices with at least 30 days’ notice. The change applies from your next billing period after the notice.

4. Your data

• Your business data (customers, jobs, quotes, invoices and so on) belongs to you. You give us permission to store and process it only to provide ServicePro to you.
• You’re responsible for having the right to store your customers’ information and to contact them, including through emails and booking forms sent from ServicePro.
• Our privacy policy explains how we handle personal information.
• You can ask for a copy of your data or for your account to be deleted at any time by emailing support@svcpro.app.

5. Acceptable use

You agree not to use ServicePro to:

• send spam or unsolicited commercial messages, or break the Unsolicited Electronic Messages Act 2007;
• store or send anything unlawful, misleading, harmful or that infringes others’ rights;
• try to access other workspaces, overload or disrupt the service, or get around its limits or security; or
• resell or copy ServicePro without our written permission.

We may suspend or close accounts that break these rules, and we’ll tell you why where we can.

6. Academy and Services

Academy lessons are general guidance, not legal, tax, financial or other professional advice. Check your own situation with a qualified adviser. Services requested through the Services hub are quoted and agreed separately before any work starts or any payment is taken.

7. Availability

We work hard to keep ServicePro running and your data safe, but we can’t promise it will always be available or error-free. We may need to pause it for maintenance.

8. Liability

• ServicePro is for business use. To the extent the law allows, the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 don’t apply, because you are acquiring the service for business purposes and it is fair and reasonable for these terms to say so.
• To the extent the law allows, we aren’t liable for indirect or consequential loss, such as lost profits, revenue or data, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits any liability that can’t legally be limited.

9. Ending the agreement

You can stop using ServicePro and close your account at any time. We may end these terms or your access with 30 days’ notice, or immediately if you seriously break them. When your account closes, we’ll delete your data as described in our privacy policy.

10. Changes to these terms

We may update these terms. We’ll change the date above and, for significant changes, tell you by email or in the app at least 14 days before they apply. If you keep using ServicePro after that, the new terms apply.

11. General

These terms are governed by New Zealand law, and New Zealand courts have jurisdiction. If part of these terms can’t be enforced, the rest still applies.

Contact

Wealth Ventures Limited, New Zealand · support@svcpro.app